Thank you for your reply.
I'm working on an Asus computer that has window 10 on it.
The message that is being prompted when I install your software is: a digitally signed driver is required (red hat) thus windows is blocking its installation and as a result all USB were shut down and none were working
I have tried installing the new USB dk driver u sent which was better since all usbs were still working but the software prompted me with an error message: the program can't open because opencll.dll is missing from Your computer. Try re-installing. I did but the same error occurred.
Many thanks for your time and help on figuring out the installation problem and solution