Ni Mate crash at start up


#1

I wanted to use NI MATE to stream Kinect data into Isadora for a performance.
I’m working on a Mac Pro with MacOS Sierra (10.12.6) installed.
After installing the free version to run a trial (v 2.14), the program crashes upon start up and doesn’t display the opening screen.
There is no problem for the computer to recognize the sensor, as I do get a data stream running Synapse.
Neither is there a problem with the Ni Mate download, as it does run on another desktop I have at home - iMac running Yosemite (10.10.5).
What could be the problem? Where should I look or change settings in order to get the software running on my professional Mac?


#2

Does the crash reporter open? Could you send us a crash report?


#3

Hello Jesse,

I will return to the workspace and have access to the computer only this friday.
I shall run the startup protocol and look for the crash log to send to you.
Would I be getting that from the Console program in MacOS?
Or from NI Mate itself? - as I remember not getting any when I tried previously.

K


#4

The crash reporter should automatically start, unless something is preventing it from launching. You can manually start it by right clicking the NI mate application bundle -> Show package contents -> Contents -> MacOS -> Delicode_Crash_Reporter. Then browse to the latest crash by keeping an eye on the date.


#5

Hello Jesse,

Getting back to you with my problem.
Apparently, there doesn’t seem to run any start up protocol at all.
Opening up the Delicate_Crash_Reporter from the programs package contents, opens only the crash reporter, but there is no log, not even when I try to open the program (as nothing happens…)
I looked in the crash reports of my Mac Pro and found several inside the Console application.
I will send you this file, as it is the only information I have for now.
Could you tell me if it makes sense to you and what could be a solution?
Thanks in advance.


#6

That log is telling one of the Qt libraries is not included in the bundle. This would suggest something in the application bundle has been corrupted or lost - does reinstalling NI mate fix this?